1. What we collect
When you provide your mobile phone number through one of our opt-in surfaces (our online quote-request form or website chat, verbal consent recorded by one of our representatives, or a signed intake form), we collect your mobile number and a record of your SMS opt-in consent (the date, time, and method of consent).
2. How we use your mobile information
We use your mobile number solely to send you SMS messages from 3rd Generation Insurance about your insurance quote, policy updates, document requests, service follow-ups, and renewal reminders. We do not send marketing or promotional text messages through this program. Message frequency varies. Message and data rates may apply.
3. We do not sell or share your mobile information
Mobile information (including your phone number and SMS opt-in / consent data) will not be sold or shared with third parties or affiliates for promotional or marketing purposes. Your mobile information is shared only with service providers that help 3rd Generation Insurance serve you, and only as needed to do so: our SMS infrastructure provider (Telnyx), to deliver the messages you opted in to receive; the 3rd Generation Insurance representative responsible for your account; and 3rd Generation Insurance's own insurance agency software (such as its agency management or customer-relationship system) and the integration services that connect it to OfficeHubb (such as Zapier), so your agency's records have your contact details and honor your communication preferences, including any opt-out. None of them may use your mobile information for their own marketing. SMS opt-in data and consent are excluded from any other data-sharing arrangement.
4. Opting out and getting help
You can opt out at any time by replying STOP to any message. You will receive a confirmation and no further messages. You can also reply in plain words, such as "stop texting me," in English or Spanish. Reply HELP for help, or contact us at (941) 249-6461 / Tanner@tannerhuber.com.
5. Consent is not a condition of purchase
Agreeing to receive SMS messages is optional. You are not required to consent to text messages in order to get a quote or purchase a policy from 3rd Generation Insurance.
6. Calls to our office
When you call 3rd Generation Insurance, your call may be answered by our AI receptionist, Daisy. Daisy is an AI, says the call is on a recorded line, and takes down what you need for our team. We record and transcribe these calls and keep a written summary, so we can help you and follow up. OfficeHubb and its service providers process the recordings for us. We delete call recordings after 6 months, unless we need to keep one longer, for example for a dispute or because the law requires it. The written summary stays with our records.
7. More information
3rd Generation Insurance operates on the OfficeHubb platform. For full details on how data is stored, secured, retained, and processed, including your access, correction, and deletion rights, see the
OfficeHubb Privacy Policy. To exercise your rights regarding information held by 3rd Generation Insurance, contact us at (941) 249-6461 / Tanner@tannerhuber.com.