Team Chat & Messaging

The panel slides out from the right and is organized into tabs:

• Team — one shared room for your whole agency.
• DMs — private one-on-one conversations with teammates.
• Clients — your client inbox: every client's email and text conversation in one place (see the Client Messaging & Outreach guide).
• Agency AI — ask questions about your own agency data (every package).

Support has its own button — and a floating Support launcher is available on every page and every package, so help is never more than a click away.

• Real-time — messages arrive instantly, with typing indicators so you can see a reply coming.
• Attachments — share images and PDFs (up to 10 MB) with an optional caption. Images preview right in the conversation.
• Reactions and replies — react with an emoji, or reply to a specific message with a quoted preview.
• Edit and delete — fix or remove your own messages; edited messages are marked.
• Read receipts: Team Chat shows who has seen the latest message, and DMs show when your message was read.
• Presence — a green dot means that teammate has OfficeHubb open right now.
• Unread handling — badges on the chat button and each tab, plus a "New" divider marking exactly where you left off. An optional sound plays for incoming messages; toggle it from your avatar menu.

When a teammate messages you and the chat panel is closed, a small card pops up at the top right of OfficeHubb with their name, the first two lines of the message, and how long ago it came in: "just now", then "2m", "14m", "1h". The time updates while the card is up, and the newest card is on top.

• Open, at the bottom left of the card, takes you to that conversation.
• Dismiss: point at the card and a Dismiss side appears on its right. Click it to clear the card. On a phone or tablet, tap the card.
• Opening the chat panel clears them all. Every message card goes away at once. Cards for requests, sales and calls stay.

The cards above only show while OfficeHubb is in front of you. To get a pop-up on your computer when a Team chat message, a DM or a new request comes in while you are working in another app, turn on desktop alerts. OfficeHubb asks at the top of the page ("Get a pop-up when a teammate messages you or a new request comes in?"), or go to Settings, Notifications, Desktop alerts. That section says whether alerts are on in the browser you are using, and since when. It is set per browser, so turn it on in each browser you use.

An AI assistant answers first — instantly, using OfficeHubb's own documentation and your account context (your role, your plan, your setup), so answers are specific to you.

If you need a human, one joins the same conversation — billing questions and anything sensitive are escalated to a real person automatically. Resolved threads show a checkmark; replying reopens them.

• Use Team chat for anything the whole agency should see; DMs for quick one-on-ones.
• The Clients tab is for talking to *clients*; Team and DMs are for talking to *each other*.
• Notifications for team messages also land in the notification bell, so you won't miss them while the panel is closed.