Team Chat & Messaging

The panel slides out from the right and is organized into tabs:

• Team — one shared room for your whole agency.
• DMs — private one-on-one conversations with teammates.
• Clients — your client inbox: every client's email and text conversation in one place (see the Client Messaging & Outreach guide).
• Agency AI — ask questions about your own agency data (Full Package).

Support has its own button — and a floating Support launcher is available on every page and every plan, so help is never more than a click away.

• Real-time — messages arrive instantly, with typing indicators so you can see a reply coming.
• Attachments — share images and PDFs (up to 10 MB) with an optional caption. Images preview right in the conversation.
• Reactions and replies — react with an emoji, or reply to a specific message with a quoted preview.
• Edit and delete — fix or remove your own messages; edited messages are marked.
• Read receipts — in DMs, see when your message was read.
• Presence — a green dot means that teammate has OfficeHubb open right now.
• Unread handling — badges on the chat button and each tab, plus a "New" divider marking exactly where you left off. An optional sound plays for incoming messages; toggle it from your avatar menu.

An AI assistant answers first — instantly, using OfficeHubb's own documentation and your account context (your role, your plan, your setup), so answers are specific to you.

If you need a human, one joins the same conversation — billing questions and anything sensitive are escalated to a real person automatically. Resolved threads show a checkmark; replying reopens them.

• Use Team chat for anything the whole agency should see; DMs for quick one-on-ones.
• The Clients tab is for talking to *clients*; Team and DMs are for talking to *each other*.
• Notifications for team messages also land in the notification bell, so you won't miss them while the panel is closed.